Class 08 March 2021

I think the word “conflict” may produces a sense of anxiety for many people. However, it is still part of the human experience. Conflict is inevitable. In any settings (work/home/life), there always be a chance for conflicts to happen. However, we can improve our handling of disagreements, misunderstandings, and struggles in the workplace/any place to make it easier to manage when it does occur.

Comments

Post a Comment

Popular posts from this blog

Class 03 March 2021

Image
Telling Tales I am going to share with you guys the power of compounding. Most of us is in the early 20s. We probably have not think about our retirement yet. Lately I have been learning more about investing and discover the power of compound interest. Here's a gif from the balance to explain more about it.  One compound interest example: Let’s say if you are in the age 20, invested $1,000 today. If you didn’t touch it until you retired at age 70, your money could increase by 32 times. That means that you could end up with around $32,000. (Assuming growth rate of around 7%) But what if you waited another 10 years. Let say you were 30 years old and invest that $1,000 and leave it be until retirement? In that case, you’d only end up with half as much as above, just $16,000. And if you waited until 40? That’d cut the amount you’d be left with in half again: around $8,000.  BUT what if you were to invest that $1,000 at age 20 and contribute $83 a month (around $1,000 a year) until...
Read more

Class 05 April 2021

Image
One of my favorite brand is Patagonia. The brand was started by a band of climbers & surfers. It was inspired by their minimalist/utilitarian approach to style. Founder Yvon Chouinard is a rock climber and alpinist who quickly became a trailblazer in conscious business and a hero among environmentalists. His motto is “don’t buy what you don’t need”. I think that is a refreshing and honest look at consumer culture. Most of their products made from recycled materials or raw organic cotton. The founder of Patagonia also wrote a book about his journey on building his business.  (both pictures are from patagonia.ca)
Read more

Class 29 Mar 2021 (Stressful Convo)

One of the stressful conversation I had was at work. It was the "You are attacking me" type of stressful conversation. It was an exchange between me and a customer. I work in a retail industry where I have to be nice to the customer. This time, the customer was complaining about something that beyond my department and my control. He basically asking for a refund on an item that already passed the refund period and keep insisting to do it. I had to politely direct him to the customer service so they might be able to assist him. However, the guy keep insisting for me to fix his problem. So I start by acknowledging and letting him know that I understand his frustration. He was calming down for a bit and finally agreed upon going to customer service to resolve his problem.
Read more